We deliver throughout Poland. We deliver machinery using transport suited to its size, and small parcels by courier or to a parcel locker. Full terms and conditions: § 7 and § 8 of the Terms and Conditions.
Delivery methods
| Courier | Accessories, parts, smaller appliances | Calculated in the basket after entering your postcode | InPost 24/7 Parcel Locker | Only items costing up to 1,000 zł gross per item that fit in the locker | Calculated in the basket | Collection in person | All items — by prior appointment | 0 PLN | Delivery — individual quote | Machinery and bulky items | We provide a quote after the order has been placed |
The parcel locker is not available for items costing more than 1,000 zł each — these are machines that physically won’t fit into the locker.
How individual pricing works
For machinery, the cost of transport depends on the dimensions, weight and delivery address, so it cannot be shown in advance in the shopping basket. Therefore:
- You place your order using the ‘Delivery — individual quotation’ option.
- We’ll get in touch and provide you with the delivery cost.
- The contract is only finalised once you have accepted this quote. Until then, you can cancel without any costs — we won’t charge you anything.
We never add the delivery cost unilaterally after the contract has been concluded. The amount shown in the basket for other delivery methods is a calculation based on the details provided in the form; if the parcel turns out to be non-standard, the same procedure applies — the cost requires your approval.
Delivery time
Payment methods
Why only bank transfers for amounts over 3,000 zł: payment gateways and banks have transaction limits, and for amounts in the tens of thousands of zł, the percentage commission would be added to the price of the machine. A bank transfer is cheaper and safer for you.
For customised machines, we may ask for a deposit — we’ll agree the amount with you before the contract is signed.
Invoice, lease, loan
We issue a VAT invoice for every order (prices are quoted net and gross, VAT 23%). We send the invoice electronically to the email address provided.
You can finance the purchase of a machine via leasing or a loan through financial institutions we work with — please email leasing@smartlaser.pl. You enter into the finance agreement directly with the financing institution.
Receipt of the consignment
It is worth checking the condition of the parcel in the presence of the courier and, in the event of damage, drawing up a damage report — this makes it easier to pursue a claim. The absence of a damage report does not deprive the consumer of any rights; you can also make a complaint about the goods at a later date.
Installation and commissioning
Installation, commissioning of the machine and operator training are not included in the price of the equipment, unless explicitly stated otherwise in the description or quotation. Site preparation — including the electrical connection (usually 400 V), ventilation or exhaust system — is the responsibility of the buyer. We’d be happy to advise you on what to prepare: biuro@smartlaser.pl, +48 510 10 22 10.
Returns and complaints
See Returns (14-day withdrawal period) and Complaints (warranty and after-sales service).