Is your device not working as it should? Report it at serwis@smartlaser.pl — we’ll reply within 14 days. Here’s a summary of the rules; the full text can be found in sections 12–14 of the Terms and Conditions.
How to make a complaint
- Email us at serwis@smartlaser.pl (you can also contact us at biuro@smartlaser.pl) or write to us at: Smart Laser Sp. z o.o., ul. Młyńska 2, 84-207 Koleczkowo.
- Please provide the following – this will speed up the process, but is not a condition for your claim to be accepted:
- You will receive confirmation of receipt and further instructions from us — in many cases, the fault can be rectified remotely or by sending replacement parts, without the need to return the machine.
- We will respond to your complaint within 14 days of receiving it.
Your rights
Consumers and sole traders with consumer rights
We are liable for any lack of conformity of the goods with the contract that existed at the time of delivery and is discovered within 2 years. You may request a repair or replacement; if these are not possible or would involve excessive costs, you may request a price reduction or withdraw from the contract. We shall bear the costs of repair or replacement, including dismantling, transport, labour and reassembly. We will collect the device at our own expense.
Businesses purchasing as part of their professional activities
The statutory warranty is excluded (Article 558(1) of the Civil Code), and claims are based on the manufacturer’s warranty — the scope and duration of which are set out in the warranty certificate supplied with the device. Details and limitations of liability: § 12 of the Terms and Conditions.
Warranty and after-sales service
Every device is covered by the manufacturer’s warranty under the terms set out in the warranty card. The warranty does not exclude or limit the consumer’s rights arising from the non-conformity of the goods with the contract.
The warranty does not cover:
The warranty remains valid provided the device is operated in accordance with the instructions, authorised consumables are used, and the recommended servicing is carried out.
Post-warranty service
We ensure the availability of spare parts and service support even after the warranty period has expired. Terms are agreed on a case-by-case basis — please email serwis@smartlaser.pl or call: +48 513 304 161.
If you disagree with our decision
Consumers may make use of out-of-court dispute resolution methods: the permanent consumer arbitration tribunal at the Provincial Inspectorate of Trade Inspection, mediation proceedings before the WIIH, as well as free assistance from the district or municipal consumer ombudsman. Information: www.uokik.gov.pl. Using this route is voluntary and requires the consent of both parties.
Do you wish to return goods that are in working order?
This is a different procedure — see Returns (14 days to withdraw from the contract).