Service & knowledge base
Trouble with your laser machine? Before requesting service — check our knowledge base. Many issues can be solved on your own in minutes. If that does not help, our service team is at your disposal.
How a service request works
A simple, transparent process — from diagnosis to picking up a working machine.
Diagnosis
Check the knowledge base below or ask our virtual assistant — it will guide you through a basic diagnosis step by step.
Report
If the issue needs a technician — fill in the service form. Provide the model, serial number and a description.
Repair
A technician diagnoses the device, sets the scope and cost. You get full transparency before the repair.
Pickup
After the repair you receive a service card listing the work and replaced parts. The machine is back to work.
Reliable technical care
Efficient service means uninterrupted production. We make sure your laser machines run reliably — even in demanding industrial conditions.
Qualified specialists
Our technicians have broad experience and in-depth knowledge of the laser solutions we offer. Servicing your machines is always in the hands of competent professionals.
Remote diagnostics
Smart management systems let us monitor and diagnose faults remotely. We quickly adjust machine parameters, keeping downtime to a minimum.
In-house service
Reliable operation also means periodic inspections and replacement of consumables — crucial for long-term work in tough conditions.
Knowledge base — solve it yourself
Most common issues and how to solve them. Type a symptom or browse by category.
Didn't find a solution?
Ask our virtual assistant or request service — we will help.