Terms & Conditions

Terms and Conditions of the smartlaser.pl online shop Effective from 9 September 2026.

§ 1. General provisions and definitions

1. These Terms and Conditions set out the rules for using the online shop available at https://smartlaser.pl and the rules for concluding and performing sales contracts through it.
2. The owner of the shop and the Seller is Smart Laser Sp. z o.o., with its registered office at ul. Młyńska 2, 84-207 Koleczkowo, NIP 9581736692, REGON 526217962, KRS 0001054580, entered in the Register of Entrepreneurs of the National Court Register.
3. The terms used in these Terms and Conditions shall have the following meanings:
4. The Shop sells laser machines, equipment and accessories, primarily to businesses; however, the conclusion of a contract by a Consumer is permitted, and both the Consumer and PNPK are entitled to all the rights set out in these Terms and Conditions and in generally applicable legislation.
5. Use of the Shop constitutes acceptance of these Terms and Conditions. The Terms and Conditions are made available free of charge in a manner that allows them to be obtained, reproduced and stored.

§ 2. Contacting the Seller

Contact by telephone and email is possible on working days during office hours. The address for returns and complaints is the same as the registered office address, unless the Seller specifies a different address in correspondence relating to a specific matter.

§ 3. Technical requirements

1. To use the Shop, you will need: a device with internet access, an up-to-date web browser supporting JavaScript and cookies, and an active email account.
2. The Seller shall not be liable for any disruption to the operation of the Shop resulting from causes attributable to the Customer, their internet service provider or force majeure.
3. The Customer is prohibited from providing unlawful content or taking any action that disrupts the operation of the Shop.

§ 4. Goods, prices and commercial information

1. The prices of Goods are displayed in Polish zlotys (PLN) and shown as net and gross amounts, together with the VAT rate (normally 23 per cent). The binding price is the price displayed next to the Goods at the time the Order is placed.
2. The price of the Goods does not include the costs of delivery, assembly, commissioning or training, unless expressly stated otherwise in the description of the Goods or in an individual offer.
3. Information about the Goods published in the Shop, including technical specifications, photographs and visualisations, constitutes an invitation to enter into a contract within the meaning of Article 71 of the Civil Code, and not an offer. Photographs are for illustrative purposes only; the actual appearance of the device and the scope of its fittings may vary depending on the version and configuration.
4. In the case of configurable Goods (selection of power source, head, cooling system, accessories), the final specification and price are determined on an individual basis and confirmed by the Seller prior to the conclusion of the Sales Contract.
5. The Seller reserves the right to change prices, introduce and withdraw Goods, and run promotional campaigns. Such changes do not affect Orders placed prior to their introduction.
6. Promotions and discounts cannot be combined, unless the terms and conditions of a particular promotion state otherwise.

§ 5. Account and customer portal

1. Placing an Order does not require the creation of an account. The Customer may place an Order as a guest.
2. A Customer with an account gains access to the customer portal, where they can view their order history and documents.
3. The Customer is obliged to keep their account login details confidential and not to disclose them to third parties.
4. The Customer may request the deletion of their account at any time by sending an email to biuro@smartlaser.pl. The deletion of an account does not affect completed Orders or the Seller’s obligations under tax and accounting regulations.

§ 6. Placing an Order and concluding a Contract of Sale

1. The Customer places an Order by adding Goods to the basket and then completing the order form: Customer details, delivery address, delivery method and payment method.
2. Before submitting the Order, the Customer reviews a summary setting out the items in the Order, unit prices and the total price, delivery costs (where known at this stage) and the total amount payable.
3. Placing an Order requires acceptance of these Terms and Conditions and the Privacy Policy, as well as consent to the processing of personal data for the purpose of fulfilling the Order. The form is secured by an anti-spam verification mechanism.
4. Clicking the button to confirm the Order constitutes placing an Order with an obligation to pay.
5. Once the Order has been placed, the Customer will receive confirmation of its acceptance at the specified email address, together with the Order number in the format SL-RRRRMMDD-NNNN. This confirmation constitutes the Seller’s declaration of acceptance of the Order, and the Sales Contract is thereby concluded from that moment — subject to paragraph 6.
6. Orders with delivery marked as ‘Transport — individual quote’: the cost of transport is not known at the time of placing the Order and depends on the dimensions, weight of the device and the delivery address. The Seller shall provide the Customer with a transport quotation after the Order has been placed. In such cases, the Sales Contract is concluded only upon the Customer’s acceptance of the quotation provided. Until that point, the Customer may cancel the Order at no cost, and the Seller shall not charge the Customer any amount. The Seller is not entitled to unilaterally increase the agreed delivery cost after the Contract has been concluded.
7. The Seller may contact the Customer to confirm or clarify the Order, particularly in the case of customisable and bulky Goods.
8. The Seller may refuse to accept an Order in the event of unavailability of the Goods, an obvious error in the price or description, or reasonable doubts as to the accuracy of the information provided. In such a situation, the Seller shall inform the Customer without delay and shall refund the amounts paid in full within 14 days.

§ 7. Payment methods and terms

1. The Seller offers the following payment methods:
2. Online payment limit. Payment via an online payment provider is available for Orders with a gross value not exceeding 3,000 PLN. Orders of a higher value must be paid for exclusively by traditional bank transfer or, by prior arrangement, in cash upon personal collection. This restriction stems from the transaction limits imposed by payment service providers and banks and does not affect the Customer’s rights.
3. If the Customer chooses a traditional bank transfer or online payment, they are obliged to make the payment within 7 calendar days of the date on which the Sales Contract is concluded. Failure to make payment within this period, following a prior reminder, entitles the Seller to withdraw from the Contract.
4. In the case of Goods manufactured or configured to individual order, the Seller may make the commencement of fulfilment conditional upon the payment of a deposit or advance payment, in an amount agreed with the Customer prior to the conclusion of the Contract.
5. The Seller issues a VAT invoice for each Order. The Customer agrees to receive invoices electronically at the specified email address.
6. It is possible to finance the purchase by means of a lease or a loan through partner financial institutions. The terms and conditions of such financing are set out in a separate agreement concluded by the Customer directly with the financing institution; the Seller is not a party to this agreement.

§ 8. Delivery — methods, costs and times

1. The Seller delivers within the territory of the Republic of Poland. Delivery outside Poland is possible subject to individual arrangement.
2. Available delivery methods:
3. The delivery cost shown in the shopping basket is a preliminary estimate based on the details provided by the Customer. In the case of non-standard, bulky or special-transport shipments, the final cost may differ from the preliminary estimate — in such cases, the procedure set out in § 6(6) applies and the cost is subject to the Customer’s approval.
4. The delivery time for the Order is stated alongside the Goods or in the Order confirmation. The delivery period begins on the date the payment is credited (in the case of prepayment) or on the date the Contract is concluded (for other forms of payment).
5. The Seller is obliged to deliver the Goods to the Consumer without delay, no later than within 30 days of the date of conclusion of the Contract, unless the parties have agreed on a different deadline — in particular in the case of machines manufactured or configured to order.
6. It is recommended that you check the condition of the consignment upon receipt. Should any damage to the packaging or the Goods be found, it is recommended that a damage report be drawn up with the carrier — this facilitates the pursuit of claims; however, the absence of such a report does not deprive the Consumer or PNPK of any rights arising from the law.
7. The risk of accidental loss or damage to the Goods passes to the Consumer upon delivery of the Goods to them. In the case of Customers who are neither Consumers nor PNPK, the risk passes to the Customer upon handover of the Goods to the carrier.

§ 9. Installation, commissioning and training

1. Installation, commissioning of the machine and training of operators are not included within the scope of the Sales Contract, unless expressly specified in the description of the Goods, in the Order confirmation or in a separate quotation.
2. The Customer is obliged to provide, at their own expense, the conditions necessary for the installation of the equipment, in particular a suitable electrical connection, ventilation or exhaust system, and a location that meets the safety requirements specified in the technical documentation.
3. The operation of laser equipment requires compliance with health and safety regulations and the use of the protective measures specified in the user manual. The Seller shall not be liable for any damage arising from the use of the equipment contrary to the user manual, its intended purpose or health and safety regulations.

§ 10. Right to withdraw from the contract (Consumer and PNPK)

1. A Consumer or a PNPK who has entered into a distance contract may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified in paragraphs 6–8.
2. The period begins when the Consumer, or a third party designated by them other than the carrier, takes possession of the Goods; in the case of a contract covering multiple Goods delivered separately, it begins when the last of them is taken into possession.
3. To meet the deadline, it is sufficient to send the notice before it expires. The notice may be submitted: You may use the model form set out in Annex 1 to the Terms and Conditions for this purpose, although this is not mandatory.
4. The Seller shall immediately confirm receipt of the notice of withdrawal.
5. The Seller shall refund all payments received, including the costs of delivering the Goods, without undue delay, and no later than 14 days from the date of receipt of the notice of withdrawal. The refund shall be made using the same method of payment, unless the Consumer agrees to another method which does not entail any costs for them.
6. If the Consumer has chosen a delivery method that is more expensive than the cheapest standard method offered by the Seller, the Seller shall not refund the additional costs incurred by the Consumer in excess of the cost of that cheapest method.
7. The Seller may withhold the refund until the Goods have been returned or the Consumer has provided proof of their return — whichever occurs first.
8. The cost of returning the Goods shall be borne by the Consumer. The Consumer shall return the Goods without delay, and no later than 14 days from the date of withdrawal. Note regarding machinery: due to the size and weight of the equipment offered in the Shop, it cannot usually be returned by standard post and requires specialised transport. The estimated cost of such a return depends on the dimensions of the appliance and the distance involved, and ranges approximately from several hundred to several thousand zlotys; the Seller shall, at the Consumer’s request, provide a quote for the specific appliance prior to the return being made.
9. The Consumer is liable for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain their nature, characteristics and functioning.
10. The right of withdrawal referred to in this paragraph does not apply to Customers who are not Consumers or to PNPK (traders entering into a contract of a professional nature).

§ 11. Exceptions to the right of withdrawal

In accordance with Article 38 of the Consumer Rights Act, the right of withdrawal does not apply to contracts:

1. where the subject matter of the contract is non-prefabricated Goods, manufactured to the Consumer’s specifications or intended to meet their individual needs — this applies in particular to machines configured to individual orders (selection of power source, cutting head, cooling system, accessories, non-standard design);
2. for the provision of services, where the Seller has fully performed the service with the Consumer’s express consent, and the Consumer was informed prior to the commencement of the service that they would lose their right of withdrawal once the service had been performed;
3. where the subject of the supply is Goods which, upon delivery, are, by their nature, inseparably combined with other items;
4. in other cases specified in Article 38 of the Consumer Rights Act.

The Seller shall clearly inform the Customer, prior to the conclusion of the Contract of Sale, of the absence of the right of withdrawal due to the individual configuration of the Goods.

§ 12. Non-conformity of the Goods with the contract (Consumers, PNPK) and the guarantee (businesses)

Consumer and PNPK

1. The Seller shall be liable for any lack of conformity of the Goods with the contract in accordance with the provisions of Chapter 5a of the Consumer Rights Act. This liability covers any lack of conformity existing at the time of delivery of the Goods and revealed within 2 years of that time.
2. Where the Goods do not conform to the contract, the Consumer may demand that they be repaired or replaced. If repair or replacement is impossible or would entail excessive costs, as well as in the other cases specified in the Act, the Consumer may make a claim for a price reduction or withdraw from the contract.
3. The costs of repair or replacement, including the costs of dismantling, delivery, labour and reassembly, shall be borne by the Seller.
4. The Consumer shall make the Goods subject to repair or replacement available to the Seller; the Seller shall collect the Goods at its own expense.

Customers who are neither Consumers nor PNPKs

1. With regard to Customers who are business entities entering into a contract of a professional nature, the Seller’s liability under the warranty is excluded pursuant to Article 558(1) of the Civil Code. Such Customers are entitled to rights under the warranty on the terms set out in § 13.
2. The Seller’s liability for damages towards such Customers is limited to the net price paid for the Goods and does not cover lost profits or consequential damages, including production downtime. This limitation does not apply to damage caused intentionally.
3. The provisions of this section do not apply to Consumers and PNPK.

§ 13. Warranty and after-sales service

1. The Goods are covered by a warranty, the scope, duration and terms of which are set out in the warranty card attached to the Goods or in the information provided in their description. The warranty does not exclude, limit or suspend the rights arising from the provisions concerning the non-conformity of the Goods with the contract.
2. Warranty and service claims are accepted at serwis@smartlaser.pl.
3. The warranty remains valid provided that the device is used in accordance with the user manual, original or manufacturer-approved consumables are used, and the recommended maintenance checks are carried out.
4. The warranty does not cover: consumables and wear-and-tear parts (including protective glass panels, nozzles and filters), mechanical damage, damage resulting from incorrect installation or power supply, tampering by unauthorised persons, and use contrary to the intended purpose.
5. The seller ensures the availability of spare parts and after-sales support for the equipment sold; detailed terms and conditions of post-warranty service are agreed on a case-by-case basis.

§ 14. Complaints — procedure

1. A complaint may be lodged:
2. It is recommended that the following details be included in the complaint: the Customer’s details, the Order number or sales document number, the name and serial number of the device, a description of the fault together with the circumstances in which it occurred, and the Customer’s request. Providing this information speeds up the processing of the case, but is not a condition for the complaint to be accepted.
3. The Seller shall consider the complaint and provide a response within 14 days of receiving it. Failure to respond to a complaint from a Consumer or PNPK within this period shall constitute acceptance of the complaint.
4. Complaints regarding the operation of the Shop (services provided electronically) should be sent to biuro@smartlaser.pl; these are dealt with within the same 14-day period.

§ 15. Out-of-court methods of handling complaints and pursuing claims

1. The Consumer may make use of out-of-court complaint handling and redress mechanisms, in particular through:
2. Detailed information is available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl.
3. Recourse to out-of-court complaint resolution is voluntary and requires the consent of both parties to the dispute.

§ 16. Personal data

1. The Seller — Smart Laser Sp. z o.o. — is the data controller for Customers’ personal data.
2. The data is processed for the purposes of concluding and performing the Sales Contract, issuing accounting documents, handling complaints and warranties, and — subject to separate consent — for marketing purposes.
3. The provision of data is voluntary but necessary to place an Order.
4. The Customer has the right to access their data, to have it rectified, erased, to restrict its processing, to data portability, and to lodge an objection or a complaint with the President of the Office for Personal Data Protection.
5. Detailed rules on data processing, including information on data recipients, retention periods and cookies, are set out in the Privacy Policy.

§ 17. Intellectual property

1. All content published on the Shop, including text, photographs, graphics, technical descriptions and page layout, is protected by law and is the property of the Seller or of the entities that have granted the Seller the relevant licences.
2. Copying, distributing or using this content for commercial purposes without the Seller’s prior written consent is prohibited.

§ 18. Final provisions

1. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act and the Act on the Provision of Electronic Services.
2. The Seller reserves the right to amend these Terms and Conditions for valid reasons, in particular changes in legislation, changes to payment or delivery methods, or changes to the scope of services provided. The Seller shall notify customers of any amendments by publishing the new version on the Shop, together with the date on which they come into force.
3. Orders placed before the date on which the amendments come into force shall be governed by the Terms and Conditions in their current version.
4. Any disputes with the Seller shall be settled by the ordinary court having jurisdiction in accordance with general provisions. In the case of Customers who are neither Consumers nor PNPK, the competent court shall be the court having local jurisdiction over the Seller’s registered office.
5. Should any provision of these Terms and Conditions prove to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Appendix 1 — Model withdrawal form

(this form should be completed and returned only if you wish to withdraw from the contract; its use is not compulsory)

Addressee: Smart Laser Sp. z o.o. ul. Młyńska 2, 84-207 Koleczkowo e-mail: biuro@smartlaser.pl

I/We (*) hereby give notice (*) of my/our (*) withdrawal from the contract for the sale of the following items: ………………………………………………………………………………………………………… Order number: …………………………………… Date of conclusion of the contract / receipt (*): …………………………………… Name and surname of the consumer(s): …………………………………… Address of the consumer(s): …………………………………… Bank account number for the refund: …………………………………… Signature of the consumer(s) (only if the form is submitted in paper form): …………………………………… Date: ……………………………………

(*) Delete as appropriate.