You have 14 days to return an item without giving a reason. Below is a summary of the rules — the full text can be found in § 10 and § 11 of the Terms and Conditions.
Who is entitled to a return
The right to withdraw does not apply to other traders purchasing on behalf of a business in the course of their professional activities.
How to return goods — 4 steps
- Send a notice within 14 days of receiving the parcel — by email to biuro@smartlaser.pl or by post to the company’s address. You can use the sample form at the end of the Terms and Conditions; this is not compulsory — it is sufficient to state clearly that you are withdrawing from the contract.
- Wait for confirmation — we will reply immediately and arrange with you how to return the device.
- Return the goods within 14 days of submitting your notice, together with all the accessories.
- Receive your refund — we will refund the full amount, including the cost of delivery to you, within 14 days of receiving your notice.
Who pays for the return
The direct cost of returning the goods is borne by the buyer.
Important for machinery: due to their size and weight, laser devices usually cannot be returned via standard post and require specialist transport. The approximate cost of such a return ranges from several hundred to several thousand zlotys, depending on the device and the distance. Please contact us before returning the goods — we will provide a quote for your specific device and help organise the transport.
If you have chosen a more expensive delivery method than our cheapest standard option, we will reimburse you up to the cost of that cheapest option.
When a return is not permitted
The right of withdrawal does not apply to machines configured to individual orders — that is, those in which you select the power source, print head, cooling system or accessories to suit your needs — or to non-standard designs. This is in accordance with Article 38(3) of the Consumer Rights Act.
We always inform you before the contract is concluded that a particular purchase is a bespoke configuration and is not eligible for a refund — you will never find this out only when you try to return the item.
Condition of the returned goods
You may inspect the device just as you would in a high-street shop — examine it and check that it works. However, you are liable for any reduction in the value of the goods resulting from use beyond what is necessary to ascertain their nature, characteristics and functioning (e.g. production work, wear and tear of consumables, mechanical damage).
Refunds
We will refund you using the same payment method you used, unless you agree to another method — at no cost to you. We may withhold the refund until we have received the device back or until you have provided proof of its return — whichever occurs first.
Do you have any questions before returning the item?
Email us at biuro@smartlaser.pl or call: +48 510 10 22 10. If the issue is a fault rather than the purchase itself — see Complaints.